Author Archive

How brands navigate through choppy social media waters

These last couple of weeks my RSS reader has seen more and more interesting articles giving help and guidance to companies and brands looking at moving their communications, and customer interactions, on-line through social media.

As a greater number of companies and businesses look to make their brands more remarkable in these tougher times, it seems many are looking, understandably, to have an increased presence on-line. Social media offers a cost-effective, measurable return on effort, and creates opportunities to reach a broader base of customers.

But how do companies and brands navigate through the complexities of managing their on-line presence? Mashable have churned out a great number of articles recently, offering some great sign posts for companies looking at getting more actively involved on-line. The pick of which are:

If you’re wondering what the fuss is all about, or want to get greater bang for your marketing buck on-line, these articles are a great starting point for any business or brand looking at getting into the social media space.

If your appetite is whetted, and you’re looking at how you might start becoming more involved with social media for your business, you can always set up your RSS reader to start collecting similar articles and experiences to point you in the right direction.

To www. Or Not To www.

Is your web site accessible if you don’t type www-dot at the beginning of the URL? If your web site doesn’t display when you leave the www-dot part out, then perhaps you need to wonder if this is harming your web presence, and your ability to be found – both by direct visitors, and via search engines.

bpodr-address-bar1When the Web first became mainstream, the www part of an address was synonymous with the Internet. As businesses started to increasingly advertise their web sites in mainstream media, billboards, radio ads, TV spots, and magazines were filled with the domain names of their shiny new websites, and almost every single one included the www (World Wide Web). This was probably a neccessity – with large hoards of people being introduced to the concept of web domain names and email addresses, the www was like a sign-post pointing on-line. So has anything changed – is the www-dot still as neccessary as ever?

We’re seeing more and more web sites advertising their services without including the www part – perhaps they feel people no longer need a sign-post, or perhaps dropping the www shows the company as being part of the web 2.0 generation, where www-dot sounds so 1.0. Flickr.com, Digg.com, Google.com – when was the last time you saw a web site being promoted when the www was invited to the party? Perhaps a better gauge is how you communicate domains and interesting sites by mouth – do you tell people your site is www.your-site.com, or just your-site.com?

There a lot of disucssion around the web at the moment about whether you should develop a site with or without the www, with campaigns geared for and against the www.

Whichever way you communicate your business web address, make sure that visitors can reach your site with or without the www. I’ve been working with some clients already this year whose sites were only accessible if you typed the www-dot part. I think this is a mistake. By all means, advertise your site with or without the www, just make sure that you’re not forcing your visitors to get it right – you’ll be the only one to suffer if you do.

Don’t force visitors to have to get it right – think for them (my favourite web development mantra – Don’t make me think!) and make sure that whether they include it or not, they end up at your site. Don’t assume your visitors will type in the www part of your domain, if you do make this assumption, cover your ass (and maximise your traffic) by ensuring that those visitors who forget to type it, still end up where they should be.

What about the www and SEO?

As far as I know, there is no direct consequence to your SEO efforts for not including the www in your domain name. The most important point to note is that Google treats them differently – as if they were two different sites. If you’ve got half your incoming links pointing to www.your-site.com, and half to your-site.com, then your search optimised pages are only working half as hard for you. The page rank (and search engine love), will be split between the two domains.

The easiest way to overcome this, is to set up a redirect. This way, if your visitor types the www: fine, if they don’t type the www: fine. A redirect also tells the Search engines that all your hard-earned incoming links are for the same site.

WARNING: CODE ON ROAD AHEAD!

If your site is running on an Apache server, a redirect is fairly straightforward. You should have a file in the root html directory called .htaccess. Make sure you double-check it definately doesn’t exist before creating one – it could be hidden and could contain a lot of important rules for how your site address behaves.

Your .htaccess file should contain:

RewriteEngine On
RewriteCond %{HTTP_HOST} ^your-site.com$ [NC]
RewriteRule ^(.*)$ http://www.your-site.com/$1 [R=301,L]

(replace the your-site.com with your actual domain name.)
.

What ever you choose to do with your www:

  • Try and be consistent in your naming;
  • Ensure visitors can reach you with or without it;
  • Beware if you don’t you’re confusing users, diluting search rankings for your domain, and probably missing out on some opportunities to drive traffic.

Go check your web address and make sure it is accessible with or without the www.

Blogging & SEO Best For Online Marketing ROI

A recent Hubspot report has illustrated some interesting practices among businesses regarding their marketing efforts, and how they translate into sales and leads. From their Best Marketing Practices blog post:

Best Marketing Practices
Word Cloud for Best Marketing Practices

SEO, Blog, and Website representing the best return for marketing spend

Worst Marketing Practices
Word Cloud for Worst Marketing Practices

Direct Mail, Trade Shows and Telemarketing amongst those efforts with the worst ROI

A great use of Tag Clouds to demonstrate the effectiveness of different marketing efforts, but what do they mean?

These images are the result of their State of Inbound Marketing report – surveying a range of business of all sizes about the ROI of their marketing campaigns. Clearly Search Engine Optimisation (SEO), business Blogging, and a company Web Site feature high on the list of reported ‘Best Practices’, so let’s take a look at what the businesses who participated in the survey have reported about these marketing drives:

  • 75% of businesses who regularly blog classify their company blog as ‘Useful’, ‘Important’, or ‘Critical’ to their marketing;
  • 55% of businesses stated that Blogging and Social Media offered the lowest cost per lead;
  • Small Businesses compete with larger organisations by spending a larger portion of their marketing budget on SEO, Blogging, and Social Media activity;
  • Online marketing provides a lower cost-per-sales lead than traditional marketing;
  • SEO represented the most efficient ROI, with an average budget spend of 12% generating 16% of all business leads;
  • Email Marketing accounted for 14% of marketing budget, returning 10% of all leads;
  • Pay-Per-Click (PPC) marketing (Sponsored links on Adwords, etc.) saw 15% lead generation from 13% of the marketing budget.

You can grab yourself a copy of Hubspot’s State of Inbound Marketing report (PDF) over on their blog. Well worth a read if you’re thinking of re-evaluating the spread of your marketing budget during these tough times.

Why Bad SEO Is Bad For Your (Site’s) Health

Many people now know good Search Engine Optimsation (SEO) when they see it – high rankings in search engines for chosen keywords is one easy way to spot good SEO in action, and usually a pretty fair indication that all is well with a web site, and it’s ranking.

But what about Bad SEO? If your site is filled with good quality relevant content, that you’re sure potential customers would love, but is still languishing deep within the search engine result pages (SERPs), what then? Is this a lack of good SEO – probably, but there’s also a chance your site is implementing bad SEO, and that’s, well, bad.

Bad SEO, also known as ‘Black-hat’ SEO – conjuring images of satanic computer witchcraft – are techniques that are used in an attempt to trick search engines into listing a site higher than its content would otherwise allow. It normally means trying to get a site listed on the first page or so of Google for keywords that are only loosely relevant (if at all relevant), to the topic of the site.

I can understand why some of these dark art conjurers of black hat SEO work their magic to artificially improve the rankings of the site: those who normally try and fool search engines usually have good reason to do so – their content ain’t that hot. Those that employ dark techniques are usually cut from the same cloth as spammers (probably a heavily-stained, rather musky, raggedy edged cloth. Or an often-used handkerchief.) – there sole intention is to drive more traffic to their (usually un-remarkable) sites, in the hope that some people may click on their ads, or buy a product from them. This may sound appealing to you, but I want to show you the (bright white) light.

Why is bad SEO so bad?

Most search engines have refined the way it lists sites over many years (well, a lot of Internet years), and we can safely assume that they know a thing or two about how to return results that are highly relevant to the searcher (after all, those search engines that still exist, still exist). In order to do this, they have developed algorithms to hunt out high-quality, relevant content. It makes sense that their very future depends on maintaining the relevancy of the results they return. Following this logic, it also makes sense that they don’t display content that is trying to pretend it is something it is not.

Search engines know the most common techniques for trying to disguise content, and penalise sites that are blatantly trying to fool them. In some cases, sites can be banned from search results altogether. Ouch. Not so clever now, heh, bad SEO.

As search engines understand these naughty techniques, I wanted to share some of the most common with you, so you can make sure you avoid these pitfalls – and let good prevail.

What to avoid – bad SEO techniques

To avoid a knuckle-rapping from the search engine giants, here are some of the more common forms of SEO trickery:

  • Hidden Text (or cloaking). Text which is available to search engine bots (the small programs that constantly scout the web, hunting out sites and content), but is not displayed to visitors. Bots will make sure that any text it comes across is also displayed to standard visitors – otherwise it is marked as spam. Why else would you want to hide text on your web site?
  • Keyword Spamming. Including an excessive number of keywords in your site copy, writing sentences that make no sense (but are stuffed with keywords), or stock-piling words and phrases at the bottom of your pages – just to promote keywords is considered spamming. Search engines are smart enough to know whether a sentence makes any sense, or exists purely to publish keywords.
  • Duplicate Content. Content should be unique. Any articles which are copied, will usually only be credited to the first site which published the content. Other sites will be penalised for duplicating – as it is usually only done for the purpose of building content. Always write unique, relevant content.
  • Link Farming. Encouraging links from unrelated sites in order to bolster your incoming links is frowned upon. Why would you want tons of links from sites that have nothing to do with your business or your message? Oh, probably to try and get a higher ranking – waste of energy. Search engines won’t credit you with incoming links from unrelated sites. Worse still, don’t go buying links to your site – these sites are probably known to the likes of Google, and will poison your site karma.

For other SEO mistakes, check out Matt Cutts’ blog – Matt is head of webspam at Google, and often posts about bad (and good) SEO.

Check out your site and make sure your not employing any of these crimes against search engines rankings. If you are, there’s a good chance that your ranking is suffering.

Want to repent your wicked ways? Put your black hat back in the drawer and spend your effort trying to shine in your niche through fantastic, original, and relevant content. Besides, good always triumphs.

Getting To Grips With Wordpress Through Video Tutorials

There are plenty of choices available when starting a blog – whether hosted on-line, or within your own domain – a large number of platforms exist to act as the foundation for your new on-line voice. We choose Wordpress for us, and for our clients. Hosted within our clients own domain, it’s an awesome platform that is easily extended to cater for most content and blog management requirements. It’s very easy to use, but like any new tools, it does take some time to familiarise yourself with it’s features in order to get the most from it.

In order to help our clients – and others – to more quickly realise the benefits Wordpress can offer, we have been in the process of producing a selection of video tutorial resources to help. However, those clever peeps at Automattic (creators of Wordpress) have beat us to it by unvealing Wordpress.tv – “Your Visual Resource for All Things WordPress” – a mixture of Wordpress how-to videos and presentations.

OK, so Wordpress.tv is probably slightly more polished, and a little more in-depth, than our effort would have been, but the main thing is Wordpress users of all levels know have an excellent resource for getting into, and around, the Wordpress platform. The videos tutorials featured on Wordpress.tv are short, precise, well produced, and well thought out.

The welcome to Wordpress.tv post on the site’s blog gives an overview of the service, it’s objectives, and ambitions:

If you want to learn how to use WordPress, how to do cool stuff with it, how to push it to the bloody edge of reason – we’re building an exponentially growing library of video training content. You’ll find the beginnings of that in the How-To section of the site. There’s a lot more to come, both WordPress.com and WordPress.org side, but it’s happening, and fast.

So, you now have a great resource to accelerate the Wordpress learning curve, and get more value from our favourite blogging platform. If your fairly new to Wordpress, we’ve selected a handful of useful videos for you to check out:

New to WordPress

If you’ve been using Wordpress for a while, and are a little more battle-hardened, these could be worth checking out to add extra value to your blog:

Extending WordPress

Most of these video tutorials are for Wordpress version 2.7 – if we’ve set your blog up for you in the past, and are running an old version, get in touch with us by the end of January, and we’ll upgrade for you for free. We’ll make next week a ‘Wordpress 2.7, anyone?‘ week at bpodr.

If you have any questions about Wordpress, or need something that isn’t covered on Wordpress.tv – let us know, and we’ll create a lil’ screencast video, showing you how to do it and talking you through our answer. Get in touch with us and we’ll make it happen.

Who’s Talkin About Your Business?

Many say that the art of good conversation is listening. We say that the golden rule of conversing online is also listening. But to who? how do you know what’s worth paying attention to, or where to go to listen in? The Internet is a little larger than your local post office, so standing about eavesdropping probably wouldn’t do you much good – where to turn when you want to find out what people are saying about you, your business, or your products?

If you want to find out what’s being said by people online, you generally have 3 options:

  1. study page after page of Google search results;
  2. check every social media site, searching each conversation;
  3. visit WhosTalkin.com

WhosTalkin? is a social media search tool which allows visitors to quickly search popular social media sites, hang-outs, and platforms for keyword mentions. It’s a simple, quick, and easy tool to find which conversations are happening right now about the products, companies, or events you are intersted in.

Type in the term you want to check out, click search, and WhosTalkin will treat you to a list of results that feature mentions of your chosen term. WhosTalkin scopes out Twitter, Technorati, MySpace, Facebook, and LinkedIn, along with most popular social networks – so it’s a pretty powerful way of getting to grips with the recent buzz around certain terms in no time.

WhosTalkin seems to have huge promise. Recent sites and services have shown good promise, but we usually end up searching various sites to try to get a feel for whats being said around the Web. WhosTalkin does the leg work for you and seems to do a very good job of it. An RSS feed is on the cards for subscribers in the future, and then I can see this tool becoming an invaluable resource for anyone who cares if people are talking about their business (that’s you, right?).

Throw in the ability to save searches, review trends, and get a feel for how old a conversation thread is, and we might be seeing the birth of a future superstar.

I can see a lot of situations where this tool will prove it’s worth: Last-minute checks for sales leads or potential clients; Check out what people are saying about you and your business; Scope your competitors web presence; Identify conversations that are happening now for you to join about your products or business; Search out conversations about your hobbies and passions; Find like-minded people; See who’s talking about Britney Spears (or is that just me?).

When things are made this easy, there really is no excuse for not keeping your finger on the pulse. Start listening in on Who’s Talking about you and your business, it’s the perfect way to start engaging in conversation with your potential customers. Of course, if no-one is talking about your business, chances are no-one cares. Either that or you’re just plain boring.

Goodbye Mediocre, Hello Remarkable

Goodbye 2008, hello 2009.

Made many resolutions for your business this New Year? Perhaps you’re reflecting on 2008, and wondering what opportunities 2009 will bring. Perhaps you’re taking a look around the current market and worrying how the credit crunch may eat into your business revenues this coming year. Perhaps you’re starting to wonder how you are going to distinguish yourself from your competition.

Whatever resolutions are set, most business owners are probably worrying about how they avoid the fate of Woolworths, and other UK retailers. My tip for 2009 is simple: avoid mediocre as if your business depends on it (it does).

In my view, the problem with Woolies was that no-one ever left their house thinking ‘I must pop into Woolworths for ______‘ – they lost their way and potential customers couldn’t see any value for themselves – in other words, it turned into a mediocre business.

I’m not normally one for predictions (setting myself for a fall ain’t normally my bag), but I do firmly believe that 2009 will see an increase in mediocre businesses struggling. Not solely due to a looming global recession, but also because customers are going to be much better at sniffing out remarkable businesses that they’d rather do business with. They don’t have to settle.

In the dark days before the Internet (I think everything was in black-and-white, and I’m not sure there was any electricity!), Customers had no option but to shop on their local high street. Businesses like Woolworths were positioned for this and they won. Now people don’t have to brave all weathers and venture outside to interact with a business – the Internet means you don’t get to win by simply taking part.

Do yourself a favour at the start of 2009: aim for remarkable. A great place to start would be with Guy Kawasaki and his fantastic Art of the Start speech – 40 minutes well spent if you intend to make 2009 a remarkable year:

For Graham and I, we’re hearing from a lot more people eager to talk about how they can start leveraging the Internet to overhaul a mediocre business – a realisation that has no doubt been aided in this economic climate. We’re really excited and looking forward to helping all our clients achieve that in 2009.

However you decide to beat mediocrity in ‘09, we wish you and your business every success.

Blogs As Buying Guides

Growth in blog readership has been widely reported over the years (the latest suggests that blog readership has grown by 300% since 2004), but a recent survey also shows how influential blogs can be when consumers are looking to make buying decisions.

The BuzzLogic sponsored study – Harnessing the Power of Blogs – found that what blog readers consumed on-line strongly influenced purchasing decisions, and played a key role in taking them to the point of actual purchase. The survey looked at over 2,000 consumers in the US, and highlighted some interesting trends:

Blogs influence purchases. One half (50%) of blog readers say they find blogs useful for purchase information.

Blogs influence it’s readership in various stages of the buying process. A blogs role as a buying guide breaks down with readers as:

  • Decide on a product or service: 21%
  • Refine choices: 19%
  • Get support and answers: 19%
  • Discover products and services: 17%
  • Assure: 14%
  • Inspire a purchase: 13%
  • Execute a purchase: 7%

Ads on blogs can spur various activities:

  • 40% of blog readers have taken action as a result of viewing an ad on a blog; 50% of frequent blog readers say so.
  • Top activities include the following: read product reviews online (17%); sought out more info on a product or service (16%); visited a manufacturer or retailer website (16%).

The ability to use the Internet as a research tool to aide your buying decisions is no big surprise – how many times have you been influenced by readers reviews on Amazon.co.uk? I bet at some point, you were either assured or turned-off of purchasing an item based on what you read. I know I have. We tend to seek out the opinions of others – to learn of their experiences.

The fact that blogs have been credited with the capability to influence purchases probably reflects how blogs make sharing product reviews and buying experiences so easy. The participation aspect of blogs also means others can add to the conversation about their particular experiences, offering a balanced view and increasing the depth of information available from a single site.

You can read BuzzLogic’s summary of the report over on their blog.

Web 2.0 … The Machine is Us/ing Us

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Video by Dr. Michael Wesch – Kansas State University.

The Web 2.0 machine may be using us, are you using it?