Comments for Know your RSS from your elbow

Comment on Search Engine Optimization by Analytics Tuesday – Bounce Rate - bpodr UK

Analytics Tuesday – Bounce Rate - bpodr UK — Tue, 18 Aug 2009 10:55:00 +0000

[...] you’ve done a lot of good SEO work on your site and it’s sitting high in the search rankings, it’s inevitable that a [...]

Comment on 4 Reasons To Shorten URLs On Twitter With Bit.ly by Jeremey

Jeremey — Sat, 15 Aug 2009 05:51:12 +0000

Yeah man, Linkbee rocks. Not sure why anyone talks about them?

Comment on Site Review by Get A Quick Web Site Review - bpodr UK

Get A Quick Web Site Review - bpodr UK — Wed, 12 Aug 2009 10:00:08 +0000

[...] are. Until the end of September, we’re offering free quick web site reviews to anyone who signs up for one. No catch; no [...]

Comment on Analytics Tuesday – Cookies by Analytics Tuesday – Unique Visitors - bpodr UK

Analytics Tuesday – Unique Visitors - bpodr UK — Tue, 11 Aug 2009 22:04:22 +0000

[...] That’s where cookies come in (see the previous Analytics Tuesday post). [...]

Comment on Introducing Analytics Tuesday by Analytics Tuesday – Cookies - bpodr UK

Analytics Tuesday – Cookies - bpodr UK — Tue, 04 Aug 2009 14:21:15 +0000

[...] Tuesday, in the first in this series of posts, I looked at some of the main reasons for gathering metrics from your site. This week, I [...]

Comment on Virgin Media, Twitter, And Improved Customer Service by Ted Walsh

Ted Walsh — Thu, 23 Jul 2009 17:11:02 +0000

I support wholeheartedly ,everything that everyone says above with regards to Alex and his team. They helped me several times after a new installation and now I’m very happy. We’re so used to bad customer service in the UK that it stands out like a shining beacon when you have a positive response from a CS team. Well done Alex and all at VM Internet Product Management.

Comment on Virgin Media, Twitter, And Improved Customer Service by Jon Weedon

Jon Weedon — Thu, 23 Jul 2009 12:49:54 +0000

It’s a great illustration of how Twitter can be a force for good. The opportunity to turn a detractor into an advocate clearly works well when the interation takes place in public! For far too long such complaints have been lost in the sea of privacy. Great stuff – I’m already a big VM fan and this story increases their emotional equity in my eyes. We’re doing the same thing at Betfair and it’s paying dividends.

Comment on Virgin Media, Twitter, And Improved Customer Service by Graham Stewart

Graham Stewart — Thu, 23 Jul 2009 12:29:04 +0000

Positive comments everywhere for the VM twitter team. It’s great to see a company putting a social media strategy to such good effect.

Much kudos to those driving the programme at Virgin.

Comment on Virgin Media, Twitter, And Improved Customer Service by Ben Rose

Ben Rose — Thu, 23 Jul 2009 12:05:37 +0000

The Virgin Twitter guys are superb and helped me out no end. I’m possibly one of the worst customers in the world when I have a problem and in the end I’m now very satisfied with a service that I was genuinely going to cancel.

The VM Twitter team can only be described as fire-fighters, trying to take the heat out of situations caused by cheap overseas call centres who don’t appear to understand the customer or care about their problem. There are a LOT of irate VM customers out there which is a shame as they sell great products.

Alex and his team are a credit to the company, along with the higher level network engineers who worked many a late hour looking into my issues. It’s just a real shame that first level is letting the side down.

You only get one chance to make a first impression, dialling 151 during Indian call centre hours ruins that opportunity on too many occasions.

We have a recession on, people are being put out of work in the UK. Why not get more english staff in the call centres and try and reduce the need for all this firefighting?

Comment on Virgin Media, Twitter, And Improved Customer Service by Tina

Tina — Thu, 23 Jul 2009 12:00:47 +0000

My BF had problems with his Virgin service and was getting nowhere with customer service, I noticed them on twitter and got in touch and have to say they sorted everything excellently, quickly and he ended up with a lot better deal for a lot less dosh. Definitely the way forward. Big thumbs up from us.